Thanks for your response, deanna6.

I appreciate you following the necessary steps to find the missing invoices. Allow me join the conversation and help get around the issue.

Ideally, the resolution provided by my colleagues should fix this. Now, let’s try some new ones to see if the issue is with the sales template.

To start off, delete and recreate the invoices. After creating them, go back to the Banking page to see if they appear.

To delete the transactions, you'll have to go to the All Sales page and locate them. Here's how:

1. From the Sales panel, choose All Sales.
2. Find the invoices you're working on.
3. Under the Action column, click on the drop-down and select Void or Delete.

To enter invoices:

1. Click on the Plus icon.
2. Under Customers, choose Invoice.
3. Enter the customer's name
4. Fill in the necessary fields.
5. Click on Save and close/Save and new.

If yes, you can now match them. However, if the issue persists, we’ll have to determine the root cause of the problem.

We don't want your account to be displayed here in the Community for security purposes. Since we need to collect sensitive information to verify an account, I recommend you contact our QBO Care Team.

They have tools to check the transactions and determine the root cause of the issue. Once identified, they’ll guide you through the steps on how to fix the problem.

To manage your time, you can either sign up to our callback process or message our support agent. The most up to date contact information can be found here:

1. In your QBO company, go to Help at the top.
2. Click on the Contact Us link.
3. enter contact support in the field box.
4. In the Ways we can connect with us section, select Message an Agent or We’ll call you.

This should help you move forward. Stay in touch if you have any follow-up questions or concerns. I’ll be right here to assist further.