I'm leaving Quickbooks.  The absolute lack of effort in ACTUALLY correcting this issue is indicative of a company that simply doesn't care to correct the issue.  Canned responses & non-helpful AI replies provide the illusion of "customer service", but when it comes down to the very same issue remaining uncorrected for over a year that company's actions tell the real story.  This isn't the only reason I'm leaving QB, but it is the one that is no longer tolerable.

It's funny that my company is the one that looks amateurish and unprofessional when I send a QB invoice with a billboard-sized logo, but it's actually Quickbooks that is the amateurish and unprofessional company that can't even be bothered to correct basic format programming errors in its templates.  After nearly 2.5 years of trying, I'm just going to "vote" with my dollars and go through the major hassle of migrating all of my business book data over to a competitor's software.