I understand how important it is to have a seamless payment experience, Scottice. Let's work through this issue together to help you set up a payment option for your customer.
If you have performed the troubleshooting steps above and the issue still persists, I recommend contacting our live support team.
Since the Community is a public forum, collaborating with them will allow the team to thoroughly investigate why you were prompted about the incorrect card number while maintaining your privacy.
Here’s how to contact them:
- Sign in to your QuickBooks Online account.
- Click the Help (?) icon.
- Hit the Search tab, and click the Contact Us button at the bottom.
- Type in your concern under What can we help you with? field.
- Click Continue and choose a way to connect: Chat with us or Schedule an appointment.
You'll want to check their support hours to reach them at your convenient time.
Please let me know if there’s anything else I can assist you with regarding customer information management. Support is always available.
