Yes, we have separate steps for correcting customer balances in QuickBooks Online, 123145746718982.
However, the Online version does not have similar steps to resort lists and verify or rebuild data. Those steps are exclusively available in the Desktop version.
To give the most accurate troubleshooting steps for your concern, can you provide a few more details about your situation? Specifically, are you also dealing with customers who have incorrect balances?
Please note that resolving an incorrect customer balance in QBO involves reviewing the customer's transaction history. Then, make sure there aren't misapplied payments, missing or duplicate transactions, or unapplied credits/payments.
Check out these articles for a step-by-step guide:
The Community is always here if you need anything else.
