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jenop2
QuickBooks Team

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There are a couple of reasons why an invoice may not appear when searching for a match, Playawest45.

 

First, this can happen if the invoice has already been matched or if a payment was recorded manually and is awaiting deposit.

 

To check, open the invoice and make sure there aren't any payments that have been applied to it. Here's how:

 

  1. Open the invoice.
  2. Check the status of the payment in the upper-left-hand corner, just beside the word "Invoice".
  3. You'll either see Paid in full or Partially paid.

 

invoice status.png

 

If a payment was already applied, match the deposit from Payanywhere with the payment instead.

 

Next, the transaction you're trying to match might be outside the default date range that QuickBooks is searching. Change the date in the From and To fields to match the invoice date.

 

from and to.png

 

You also mentioned not being able to find the invoice when using the customer's name. Make sure the name attached to the invoice is the customer and not Payanywhere.

 

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