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I can help you find the Create menu and the right Undeposited Funds account in QuickBooks Online (QBO), Playawest45.
To locate the customer's payment:
- Navigate to the top left menu.
- Select the Create option.
- Then, choose Bank Deposit.
- This will show payments in your Undeposited Funds account. Find the $100 payment to see the customer's name.
If you can't find the Undeposited Funds account, check the Payments to Deposit section, as it is another term for Undeposited Funds.
Regarding the posting of transactions shared by my colleagues. Keep in mind that QuickBooks Online displays transactions only after you've cleared your bank account. Although your bank may show a transaction as pending, QBO will download it only when it has been officially posted.
For more details on recording and handling bank deposits in QBO, review this article:
Record and make bank deposits in QuickBooks Online.
Don't hesitate to contact us if you need more help with QuickBooks.