Thanks for joining this thread, deb138.

I want to make sure you're able to print your reports in QuickBooks Online.

Just to verify, have you been able to complete the troubleshooting steps mentioned above for clearing the browser cache? If so and the problem is persisting I recommend reaching out to the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a closer look at what could be causing this problem. They'll also be able to get this escalated for you if need be. Here's how to get in touch with the team:

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.
 

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Please don't hesitate to drop a comment below if you have any other questions. I'll be here to help in any way that I can.