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LSefcik1
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This is once again a ridiculous QB error that the people who run QB are trying to pawn off as a work around or an alternative fix.  I've been on the phone for 2 hours today because none of my invoices were delivered to customers.  The rep said I need to contact my customers to see if they changed something since Nov/Deb 2024 when invoices were emailed just fine!!!! What?  Contact all my customer because they ALL did something to stop QB from sending them invoices?  This is just the kind of ridiculous answers you get when you call the help line!  Obviously there is something that changed in the software of invoicing online between Nov 2024 and Jan 2025 when it stopped working!  I am waiting on hold going on 2 hrs to speak to a supervisor.  They want to tell you they will call you back but they never (NEVER) do!  I'm trying to run a business and NEED to send out invoices!!! I cannot download every invoice and manually send it!!!!! QB this has been an issue since 1/1/25 (I know because I have invoices that HAD to go out on 1/1/25 and yes, i had to download every single one and send it).  This is not across the board because I use invoicing for my main company and it isn't a problem there; just with a side job client. The most frustrating part is that instead of the rep on the phone admitting this is a problem that needs to be fixed, they try to pawn it off as the customers have done something (all 45 of them!) to make this problem happen!! It is just ludicrous and ridiculous and until QB can get some people who understand accounting issues and programmers who are capable (this would be a 5 min fix in my main company), they will never be in mainstream accounting software!!!

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