Thank you for sharing the detailed information, SunshineShull.
It appears the issue is related to your company file. Operating the verify and rebuild tool in QuickBooks Desktop (QBDT) helps identify and fix the unselectable 'All items' option when customizing reports. Let's run it together.
Before proceeding, please ensure you have the correct data for the reporting period, as this may cause QuickBooks not to pull transactions, resulting in missing information on the report.
To begin with, here's how to verify your company data:
- Go to the Window tab, then choose Close All.
- Proceed to File, then select Utilities.
- Click Verify Data, then OK.
- If QuickBooks found no issues with your data, it is clean, and you don't need to do anything further.
- If there's an error message, look to rectify it on our QuickBooks Desktop support site.
- If your data has lost integrity, a damaged file has been identified and needs to be repaired.
Furthermore, follow these steps to repair a damaged company file:
- Go to the File menu, then Utilities.
- Click Rebuild Data.
- Choose OK once asked to create a backup of your company file.
- Select where you want to save your backup, then click OK.
- Once you get the message Rebuild has completed, tap OK.
For the step-by-step process, refer to this material: Verify and Rebuild Data in QuickBooks Desktop.
After creating a personalized report, you can save it for future use. You can refer to this material for detailed guidance: Create, access, and modify memorized reports.
Keep me posted by tagging my name in the comment below if you have other concerns about creating a QBDT unbilled items list. I'm just a notification bell away.
