We're unable to provide an estimated time of when this issue will fixed, acw100. I recognize how important exporting a copy of your last year's general ledger is to keep a backup document of your data. Let me share the steps you can take with your colleagues to contact our live representatives.

Before proceeding, open the report in Excel to select Enable Editing to view its full content, as the missing data means the file's in protected view. Please also ensure you have updated Excel to 64-bit versions of Windows for more processing power and memory. Additionally, consider exporting smaller date ranges since the statement may crash due to data overload from last year.

However, if the problem continues, I recommend contacting our live experts. They're equipped with the necessary tools to pull up your account securely and check this matter further. Rest assured that our specialists are willing to figure out why the general ledger is empty when exporting last year's transactions.

Here's how:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

To contact us at your convenience, refer to this article for our support hours: Get help with QuickBooks products and services.

Moreover, refer to this article to adjust the report's Rows/Columns and Filters according to your need: Customize reports in QuickBooks Online.

Furthermore, you can save a customized report in Quickbooks Online to preserve its customization settings.

Respond in the comment section for additional help exporting reports or lists in the program. You can also request assistance with personalizing and memorizing reports. We'll be right here for you.