The detailed information that you've provided and performed regarding the error that you're encountering is well-appreciated, Steve. To better assist you with this issue, I highly recommend reaching out to our QuickBooks Live Support Team.
Our Live Support Team has access to advanced tools, such as screen-sharing sessions, which will enable them to identify the root cause of your issue and provide tailored assistance. By contacting them, you can receive the guidance you need to resolve your concern efficiently.
You can reach them by following the steps below:
- Sign in to your QuickBooks Online (QBO) company using any supported browsers.
- Select (?) Help in the upper right corner of your screen.
- Type a question or topic you need to help with, then select Contact a human.
Additionally, you can read this page to learn about their availability so you can choose a time that suits your schedule: Support Hours.
Moreover, I'll share this article in case you want to create custom financial reports that'll fit your business needs: Common custom reports in QuickBooks Online.
We're committed to helping you succeed in business, Steve. Feel free to return to this thread if you have further questions about exporting your General Ledger report. We're always here to assist you.
