I appreciate you sharing this, Jeffrit. This situation needs real-time communication and further review. I'm here to guide you in the right direction and provide an alternative solution to get you back on track in emailing your invoices.
Our Live Support team can help you resolve this immediately. They can perform screen-sharing in a secure environment and have the tools to help research the issue. Here's how to contact them:
- Go to the Help (?) option.
- Select the Search tab.
- Click on Contact Us.
- Choose Ask about something else.
- Pick Chat with us, Schedule an appointment, and Have us call you.
For now, If you use Gmail as the send-from to email your invoices, Please follow these steps as a workaround:
- Click to Edit the invoice in question.
- Review and Send.
- At the top of the invoice, under From, click the dropdown and select Remove Gmail.
After removing Gmail, repeat the above steps to re-add it. When you reconnect to your Google Account, a pop-up window will appear. Please ensure the checkbox for Send emails on your behalf is selected.
When this gets fixed, and you're ready to proceed with recording payment, check this article for guidance: Record invoice payments in QuickBooks Online.
Please keep us updated if you have any other questions about emailing invoices or need further assistance with tasks in QuickBooks in the future. We're here to help in any way we can.
