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I appreciate you joining our Community space, Paul. Allow me to provide an update about the previous concern in this thread.
To begin with, may I ask if you are referring to the issue where clients can't pay invoices? If so, I'm pleased to inform you that this matter has already been resolved.
However, if you're referring to the PayPal concern, I recommend checking if you've enabled the option to pay electronically:
- Navigate to the Gear icon.
- Select Accounts and Settings.
- Hover to the Sales page.
- Locate the Invoice Payments section, then toggle the Accept Payments box.
- Click Save, then Done.
If your clients still can't see the payment option, please follow the browser troubleshooting steps my colleague has provided.
Once done, you can check out these articles to learn how to personalize your sales forms and receive invoice payments:
- Customize invoices, estimates, and sales receipts in QuickBooks Online
- Record invoice payments in QuickBooks Online
Moreover, did you know you can schedule a free consultation with our QuickBooks Live Expert Assisted? They can help you familiarize QuickBooks Online more and assist you with any questions you might have.
If you're referring to different concerns or have further queries, feel free to reply in this thread, Paul. The Community team will gladly help you.