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Invoices can't be created once the Do not sell to overdue customers restriction is turned on, RWRobbins. Allow me to share details about this feature.
The system automatically blocks any attempts to generate new invoices for customers who haven't paid their previous bills on time.
When a user tries to create an invoice for a customer with an overdue balance, they'll see a prompt that says "Sorry, but you can't sell to customers with an overdue balance."
You'll need to uncheck the box or let the customer pay to zero out the balances before any invoices can be created.
Feel free to check out these customer-related articles in case you need more resource materials about this:
- Track your cash flow in QuickBooks Desktop
- Customize customer, job, and sales reports in QuickBooks Desktop
Feel free to return to this forum anytime you need further assistance or clarification. We're here to support you with any questions or challenges you may have while working with invoices and payments in QuickBooks Desktop.