I understand the importance of item descriptions for your workflow, @BTPIWT. I would like to clarify the recent changes in QuickBooks Online (QBO) that impact how descriptions are displayed in the dropdown menu during invoicing.

Recently, QBO updated its interface, resulting in item descriptions only being visible after a specific product or service has been selected from the initial dropdown menu. This change was made to streamline the displayed information, ensuring it is relevant to your selections.

In the meantime, access your QuickBooks company file using a private browsing window to prevent potential interruptions caused by corrupted cache files. This method will not store cache files that may cause an error message in your default browser.

You can press the following keys to access this mode:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If this resolves the issue, clear your regular browser's cache to refresh the website's preferences and ensure your browser is updated. Alternatively, using a different supported browser may also help.

Additionally, here’s a useful article on processing customer payments in QuickBooks Online: Recording invoice payments in QuickBooks Online.

Should you have concerns about managing invoices or other features, never hesitate to contact us here. We’re committed to ensuring a smooth experience for you. Have a great day!