Hello Dandie!  I appreciate you reaching out.  However, similar to the original poster, I have attempted to get this resolved via QBO tech support.  I continue to receive emails from the support team saying that the engineers are still working to try to fix the issue and that there isn't an estimated timeline.  Meanwhile we are unable to effectively use this product.  My intent in posting was with the hopes that if enough of us as users are experiencing the same issue and post alongside the original user about it that this will get someone's attention at Intuit who can see it through to completion sooner.  Again, thank you for reaching out.