I have some products and services that I need to update the purchase description on. For example, let's say my purchase description says "Super Widget 2 pack - 20 packs per carton" and I want to update it to "Super Widget 2 pack - 10 packs per carton".

When I make the edit and click save, QBO refuses to save and instead gives me an error message.

I have tried I don't even know how many times to have support help. Clearing cache doesn't help. Opening in another browser or incognito mode doesn't help. Sharing my screen with them and having them watch while I replicate the error message over and over again doesn't help. Creating a case and having their internal team take a look and try to fix it doesn't help. This problem has been going on since September of last year and I haven't had one person able to tell me how to fix this.