Your efforts in sharing a detailed description of your concern are much appreciated, acw100. The time you've spent addressing this issue is commendable, and your thorough approach to exploring various solutions is recognized and valued.
I can see how this disruption is causing you unnecessary stress and additional workload during a critical time. As a dedicated tax professional, you rely on the program's robust functionality. The General Ledger export issue is a significant challenge, and I assure you that we take this matter seriously.
I recommend contacting our live technical support team directly. They are equipped with the necessary resources for a screen-sharing session to further examine the cause of why you're currently experiencing this matter.
I'll show you how you can reach them:
- Go to the Help icon on the upper right corner.
- Select the Search tab and hit Contact Us.
- Click the Ask about something else tab.
- Key in your concern and hit Continue.
- Choose a way to connect with us:
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
You can check out their support hours to determine their availability.
Additionally, I've included these articles you can read to learn about the different tips on how you can get the most out of your financial reports:
Your trust and satisfaction are of utmost importance to us, and we are committed to resolving this promptly. Thank you for your patience and understanding.
