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acw100
Level 2

General Ledger empty when using the Export feature

Gear>Tools>Export Data>Change date range to last year>Export to Excel

 

The General Ledger report is empty (yes I clicked "Enable editing" after opening the excel file). 

 

The P&L and Balance sheet are exporting correctly. I've confirmed that there is data in this date range for this company. There is information on the General Ledger Report when I run it normally from the reports section in Quickbooks. I've tested this with 3 other company files and the same result.

 

This is a huge bug, please fix it immediately. I use the export feature to save a snapshot of the books each time I close the books and file a tax return. I've already done about 50 of these this tax season and now I have to go back and manually re-export the Gen Ledger for all of them. 

 

I rely on this feature to work, and I use it frequently in case numbers in a closed year have changed, in case the client is audited, or if the company closes. I only caught this because I needed to export a backup of a company that has closed and has 18 years of data. The export feature worked way too quickly for this much data and sure enough, it's because the General Ledger was empty.

 

As a tax professional, my business spends more on Intuit software than any other software combined! We deserve a product that functions.  

 

 

 

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