I appreciate you taking some troubleshooting steps to address this issue, Anne by following the guidance from QuickBooks and recreating the reports. I'm here to assist you through any further steps needed to ensure everything is running smoothly.

In QuickBooks Desktop (QBDT) it is important to ensure that your software is updated to the most recent maintenance release. These updates are designed to address various minor bugs and program issues that you may encounter. By installing these, you can significantly enhance both the performance and reliability of your software.

Here's how you can do it:

1. Close your company files and QuickBooks.
2. Open the Windows Start menu.
3. Look for QuickBooks Desktop, right-click on it, and then select Run as administrator.
   
4. On the No Company Open screen, go to the Help menu and choose Update QuickBooks Desktop.
5. Go to the Options tab, choose Mark All, and click Save.
6. Go to the Update Now tab, then select the Reset Update checkbox.
7. Once ready, click Get Updates.

For more detailed information, feel free to visit this article: Update QuickBooks Desktop to the latest release.
 

In addition, if you would like to secure a backup of your reports from QuickBooks Desktop, please refer to this material for guidance. Export reports as Excel workbooks in QuickBooks Desktop.

Regularly updating QuickBooks Desktop helps ensure that you have the most secure, reliable, and functional version of the software. If you have additional questions or concerns. Don't hesitate to revisit this page. I am here to provide any additional support you might need to ensure everything is functioning perfectly.