It sounds like you’re encountering a peculiar issue within QuickBooks for Mac Desktop where single-account items in your sales receipts are being marked as ‘-Splits-’ in the account field in the register. Let's perform some troubleshooting steps to get this resolved, spirittlk.
We can double-check the setup of the item by going to the List menu and choose Items. From there, ensure that each item is linked to the correct account and there are no sub-items or additional settings that might be causing this. Once done, check the sales receipt templates and verify the items are associated with the correct account. Let me guide you on how:
- Go to Lists and select Templates.
- Review the template you are using for the sales receipts.
- If everything is correct, press OK.
If you need to customize the form template, you can check out this article: Customize form templates in QuickBooks Desktop for MAC.
Once done, manually enter a sales receipt with a forced split to verify if QuickBooks is handling them correctly. Then revert to the original method to see if the ‘-Split-’ label still appears. This could sometimes reset or correct internal settings.
If the same thing happens, make sure that you are running the latest version of QuickBooks for Mac Desktop to fix bugs and improve functionality. To learn more about this one, check out this article: Update QuickBooks Desktop to the latest release.
If the problem persists, it could be there's damaged data in the company file you're working with. We can use the QuickBooks verify and rebuild tools to find the most common data issues in a company file and fix them. To troubleshoot the issue, follow the steps and details in this article: Verify and rebuild data in QuickBooks Desktop for Mac.
To learn more about managing items in QuickBooks Desktop for Mac, refer to this article: Add, edit, and delete items in QuickBooks Desktop.
Moreover, you can visit this article about managing sales receipts in QuickBooks Desktop for Mac: Create sales receipts in QuickBooks Desktop for Mac.
If you have any further questions about managing your sales receipts or any QuickBooks-related concerns, just add them to the thread. The Community always has your back to help you with your concerns, spirittlk.
