We don't want you to have this kind of experience, Pppcola. We can recreate your memorized and favorites reports. Let me share more information.

I appreciate you doing the troubleshooting steps provided by my colleague but since the issue persists. I recommend contacting our support again, as they can review your account in a secure environment. Here's how:

1. Go to your QuickBooks Desktop.
2. Click Get Help, then select QuickBooks Help/ Contact Us.
3. Please share the issue or concern you need assistance with.
4. Hit Contact Us to be connected with an expert. Please remember that you'll need to search for an article before you can see the option to ring us.

As a workaround, we can recreate the memorized reports instead so that you can run your financial data. Follow these steps how:

1. On the Reports window, select Memorize.
2. On the Memorize Report window, type in the name you want to assign the report.
3. Select the Save in Memorized Report Group checkbox if you want to save the report on a specific report group. 
4. Select Share this report template with others. When you select this checkbox, your report template will be accessible to other QuickBooks users when they go to the Contributed tab in the Report Center.
5. Hit OK.

You can check out these articles to learn more about reports:

• Create, access, and modify memorized reports
• Set up and modify Scheduled Reports

Let me know if you still have other concerns in regards to your memorized reports. We'll attend to it as soon as possible. Take care.