Fixing the inability to access your custom reports is important to us and we appreciate you for informing us regarding this, devrom. Let's connect you with the appropriate support to resolve this matter and get back to viewing all shared reports.
We have received similar reports regarding issues with accessing custom reports. To be added to the list of affected users, I recommend contacting QuickBooks Support. This will allow our Live Support team to review your situation further and assist you in real time by sharing their screen and helping you resolve the issue.
Here's how to contact our support:
- In your QBO account, select Help (?).
- Choose the Search tab.
- At the bottom of your screen, click Contact Us.
- Type your concern. Then click Continue.
- You may choose Callback, Appointment, or Chat to connect with us.
- Kindly fill out the provided fields, including your first name, last name, email address, and phone number.
- Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.
To view the available hours of our support, you can use this article: Get help with QuickBooks products and services.
If you wish to export your reports, you can utilize this material: Export your reports to Excel from QuickBooks Online
Please let us know if you have any questions or additional information regarding the reports. We are happy to assist you.
