I'm having the same issues as @dixiedoor4277  and @DamienAccounting  and they have been going on since Nov 2024. I've called every single month and now every week and they still say the case is open and they are trying to resolve it. They always give me alternate troubleshooting issues and I've literally read every post with all troubleshooting recommendations, tried them all and still we have the same problems. Now today we've been testing with our own personal emails and are not receiving emails. We have multiple that we cannot be sure are going out or not and it's so complicated now that we just need QuickBooks to resolve this issue yesterday. What is happening?! If we don't have any improvements, we're looking at cancelling our account and moving onto a different platform, we will also be asking for a refund. I can make sure my clients are getting emails eventually with manual workarounds, but this is NOT ideal long term and has our business appearing very unprofessional.