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tThanks for getting in touch with the Community, tlenzmeier. I appreciate your detailed information.
To properly identify why refunds are showing as debits to COGS, I'd recommend working with an accounting professional. If you're in need of one, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.
Here's how it works:
- Go to our Find a ProAdvisor page.
- Use the City or ZIP search field to specify a location.
- Select Find a ProAdvisor.
- Browse through your results and find one that works best for the business. You can click on each ProAdvisor's profile to learn more information about them.
Once you've found an accountant, they can be contacted through their Send a message form.
I've also included a detailed resource about working with COGS which may come in handy moving forward: Understand inventory assets & cost of goods sold tracking
Please feel welcome to send a reply if there's any additional questions. Have a wonderful Tuesday!