I am having the exact same issue as Damien, as addressed above. I have gone through the proper methods and chatted more than a dozen times over the past year. I keep getting the same responses, "there is an open investigation and our engineers are working on it." "We are contacting our back office and will email you with updates from our engineers." Then I receive an email stating the issue has not been resolved but that I will no longer be receiving emails on the topic. 

This needs to be addressed immediately or I need a refund for the last year of usage for QuickBooks.