Thanks for joining this thread, APS37. I appreciate your detailed information.
If QuickBooks has stopped working while using it, there could be several possible causes:
- Your company name may be too long.
- You may have corruption on the hard drive.
- You may have a damaged Windows operating system.
- You might have a damaged or missing QBQUSER.INI file.
- Your program files or QuickBooks installation might be damaged.
QuickBooks can also sometimes crash while sending emails. When this occurs, if an error message is encountered, you'll select Send. This ensures Intuit's engineers can review the logs for research.
Initially, you'll want to confirm your books are up-to-date with their latest release.
Here's how:
- In the top menu bar, go to Help, then Update QuickBooks Desktop.
- Click Update Now.
- Select Get Updates.
- Close and reopen QuickBooks to install your update.
Using the most recent update for your product ensures you have all the updated components.
If you continue receiving the error while using your product's latest release, you can troubleshoot with the QuickBooks Tool Hub. This program helps fix common errors. For the best experience, I recommend using it on a 64-bit Windows 10 computer.
Whether you installed QuickBooks on your computer or host it through Rightworks, Intuit's here to help. Except for certain issues that would require help from Rightworks support. Intuit can help you with anything QuickBooks-specific, from payroll concerns, to performance issues.
You can get in touch with our Customer Care team while using QuickBooks. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
Rightworks will be ready to support you with any hosting, login issues, app setup, adding new versions of QuickBooks, uploading files, or downloading files. You can find detailed steps for contacting them in our QuickBooks cloud hosting powered by Rightworks article.
Please don't hesitate to send a reply if there's any additional questions. Have a great Friday!
