I spent at least 5 hours yesterday on the community site, chat, phone support or sharing my screen with agents  to find out that with QB24, it is just not possible to select "all customers" and create statements like before. Why would QB take features away? Especially when it's a feature that is so badly needed. We did a verify that found errors but got an unrecoverable error twice when trying to do a rebuild. Tier one agents can only supply so much support and to be honest, it's not anything we customers can't find here and have already tried before contacting support in most cases. I was on hold for way too long with one agent while he "touched base with his peers". Then all of a sudden, another agent was on the line and I thought I had been transferred to a tier higher but in fact he just dropped the call and the other tier one agent was as lost as I was as to what had happened. I feel that if QB really cared, we could speak with higher tier agents after so long with no resolution with the tier one agent. From what I understand, there is no work around for the statement issue other than manually choosing customers which is unheard of in my opinion for the cost of this product in a world where technology is used in daily living. The "open invoices" report doesn't help as you can't filter it to just show what is owed to you. It shows credits, zero balances, etc.