I understand how important it is to maintain a professional image when emailing clients, and resizing your logo on the invoice is a key part of that, @vanscabs . I am here to help you address your concern thoroughly.
If the issue persists after performing the troubleshooting steps recommended by my colleague, I suggest connecting with our Customer Support team again for further assistance. I understand you have already contacted them; however, contacting them again is the best step we can take, as they have the necessary tools to help you fix this.
Here’s how you can reach our support team:
- Log into your QBO company account.
- Navigate to the Help (?) menu.
- Go to the Search tab and type a brief description of your issue in the designated field.
- Press Enter.
- Select the Contact Us button.
- Choose your preferred contact method, Callback or Chat, to connect with us.
For further insight, I encourage you to read our article on the updated invoice experience in QBO: See what’s new with estimates and invoices in QuickBooks Online.
Additionally, we are enhancing QuickBooks Online invoices and estimate layouts based on customer feedback to better accommodate your needs. Designed to streamline workflows, accelerate payments, and facilitate job security, the new design is being implemented automatically. All previously created documents will remain accessible: Set up and send progress invoices in QuickBooks Online.
Please keep me posted on your progress, or if there is anything else I can assist you with in sending your invoices. Kindly tag me in your response, and I will promptly assist you.
