We appreciate you updating us about your concern in this thread, Bookwork2024. We also hope you can resolve the issue with your invoicing process and get the most out of your QuickBooks experience. I'm here to ensure you get this sorted out with the help of the appropriate support.
Since this issue has persisted for several months, I recommend reporting it to our technical support team. They have the tools and expertise to explore why invoices and reminders are sent automatically. As they can work closely with you, they'll be able to provide solutions and potential workarounds to resolve this case.
Here's how:
- Access your QuickBooks Online company.
- Click (?) Help, then proceed to the Search tab and enter a question or topic from the designated field.
- Select Contact Us at the bottom of the Help panel.
- Choose Chat or Callback to talk with an expert.
Additionally, please observe their support hours for convenience when connecting with them.
Moreover, be sure to record invoice payments once your customer settles their balances. If you have QuickBooks payments, you can automatically process payments via credit card, PayPal, Venmo, or ACH transfer and record these transactions into your book.
We're always around the corner to answer questions about delivering invoices and reminders in QuickBooks Online. You can reach out to us in the Community at any time by replying to this thread using the Reply button below.
