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Hello there, TUSSU. I'm here to help you successfully correct your entries in QuickBooks Online (QBO).
Before we begin, could you please share how did you reconcile the account in September? Since the two transactions in question are opposite, one being an expense (money out) and the other a deposit (money in), this detail will be helpful.
To resolve the issue, we’ll need to undo the reconciliation, enter the correct deposit entry and redo the reconciliation. I recommend consulting with your accountant, as this process involves undoing a month’s worth of transactions and can be a bit tricky. Also, the QBO Accountant version has the option to batch undo reconciled transactions, which can make this faster. You can refer to this article for more details: Undo a client’s reconciliation in QuickBooks Online Accountant.
If you prefer to handle it yourself, here are the steps to undo reconciled transactions one at a time:
- Go to Transactions and select Chart of Accounts.
- Find the account and select View register.
- Filter the register to display transactions starting from September.
- In the Check column, click the field until it is blank.
- Click Save.
Then, enter the correct deposit and reconcile the account again.
You can also refer to this article for more details: Undo or remove transactions from reconciliations in QuickBooks Online.
Lastly, please remove the mistakenly entered expense transaction.
Moreover, to enhance your QuickBooks experience, consider collaborating with our QuickBooks Live Expert Assisted team. These financial professionals specialize in streamlining processes and providing tailored advice to meet your business's unique needs.
Additionally, if you encounter other reconciliation issues, you can check out these articles for guidance:
- Fix Issues The First Time You Reconcile An Account In QuickBooks Online
- Reconcile Transactions That Are Older Than Your Opening Balance In QuickBooks Online
We're always here to provide further assistance if you have other questions about the process, TUSSU. Have a good day.