I received an email from QuickBooks concerning this long-standing email address issue when creating an invoice using a "Project" assigned to a Client. 

It appears the description of my active case number (15126735160) was changed to reflect the incorrect information as it referred to an issue with a Clients "address" and not the "email address" issue which I first reported 3 months ago and which I had followed up with 2 additional support calls.

I spoke with a support person again today (01/09/25) and they stated that my open case number was issued for Client addresses and NOT an email addresses so the QuickBooks Engineers were NOT reviewing the correct issue. 

The support person also advised me that NO other email issues as I described above exist with the software and I refuted this information and showed them this Support page and each of the email address issues you each reported when using the "Projects" feature of this software.

We began from the beginning again in which I shared my screen and showed them the issue which the support person quickly said that this is indeed an issue and pulled in additional software engineers to troubleshoot the issue.

After another 1.5 hours on the phone, we were unable to again fix the issue QUICKBOOKS REFUSED TO OPEN A CASE NUMBER because they said their Engineers believe the software is working properly.

I would recommend that anyone having the similar email address issue as described above continue to press QuickBooks to resolve this major issue  and/or begin looking for a new Accounting software company.

I have escalated this complaint to the Front Office of QuickBooks and an additional supervisor in hopes that these individuals have the ability to further escalate this issue as the Priority Support personnel and Engineers will not provide any assistance to all of us that have this issue.