Thanks for joining this conversation, KFreyGTCC.

Allow me to share some insights on making an account inactive.

QuickBooks won't let us inactivate an account with zero balance but has multiple transactions in it. Delete the transactions first. Here's how:

1. Choose Accounting on the left pane, then select Chart of Accounts at the top.
2. Locate the account you want to inactivate and click View Register.
3. Select a transaction.
4. Click More and choose Delete.
5. Choose Yes to confirm.

Once done, you should be able to make it inactive. Here's how:

1. Choose Accounting on the left pane, then select Chart of Accounts at the top.
2. Locate the account you want to inactivate and choose Make inactive under the Action column.

Here's an article for future reference: How to delete an account or restore a deleted account.

That should get you on the right track. I'd like to make sure that you're able to resolve this concern, so please let me know how that works. Best regards.