I received this email on 1/3/25 and it is totally BS! If this is how the software is designed, QB made a huge mistake! I must copy the email addresses from the customer record into each invoice that I create for unbilled expenses on a project!
I have learned not to use the email feature on new projects so that the invoice will then use the default emails in the customer record. That doesn't help the projects that have been established for a while. QB projects ignores the fact that I deleted the email on the project. QB still uses the deleted email. You can't tell me that this is how it was designed! Someone screwed up royally!
Email from QB:
|
|
|
Hello [removed],
We’re reaching out to you about a recent issue you had with Creating and emailing an Invoice from a Project does not add all email address like when creating an Invoice outside of Projects.
We reviewed your case (15127672911), and found that QuickBooks Online is working as designed. We appreciate you reaching out to us with your concerns, and would like to hear more. Submit your feedback in QuickBooks Online by selecting the Gear icon, then selecting Feedback.
QuickBooks Care Team
|
|
|
