NewSource

QuickBooks has been updating my open work ticket each month with a general explanation that "They are aware of the issue and working on a resolution but none of have been found at this time".  

This explanation has been provided to myself and others for about 1-year now and clearly QuickBooks/Intuit cares more about "selling their products" than fixing their broken software and retaining customers.

If the software is not capable of pulling email addresses from 1 common Client database, then they should tell tell everyone this and allow us to decide if we can run our business with this limited accounting software.