I appreciate your follow-up, Amber.

The investigation regarding the scheduled reports has been closed and resolved. If you're still experiencing issues with sending these reports, I recommend contacting our Customer Support team. They have the necessary tools to further investigate the underlying cause and guide you through the steps to rectify it.

Here's how to contact them:

1. Open your QuickBooks Desktop company.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Enter the question, keyword, or topic you need help with.

Additionally, you might consider exporting the report to Excel and sending it manually to your customers.

I'm also adding this resource as your guide in case you encounter issues when exporting data: Fix export to Excel issues in QuickBooks Desktop

If you have any more questions about managing reports or anything else related to QuickBooks, just hit the reply button below. We’d love to help you find the answers you need.