I've used QB since 95 and bank feeds somewhere in early 2000's.  QB is not going to fix this problem. Telling you to look at what's new is a deflection. You can check it all you want and you are not going to see fixing customer/job assignment issue at matching bank feed time ever.  That's because the most beneficial to the sales department would be to communicate that QB fixed this would be by paying for an ad during the super bowl, announce it with a whole page ad in the WSJ, "The Economist," "The Harvard Business Review," etc.  It could be all about how responsive they are to user suggestions, though they should probably leave out the part where it has taken them 25 years.  Their programmers spend all their time patching and maintaining.  I check on it about once a year, almost always coinciding with forking over some money to QB.  I think I look just to verify how little corporate America thinks of me. Doing it more often just makes me angry. I once checked after updates, but then suffered the frequency causing aggravation thing.  Rest assured, QB knows about this issue.  What QB won't say is who shoots it down. I am going to guess if you take QB's annual report from its audit and look for the board and executives, it is there.  It is one of the people that gets a 10 line paragraph pet peeve..  Which one, who knows?  I bet QB staff know.  Knowing corporate America, I am fairly sure if a QB employee asks for this to be put on the agenda, others will tell them it could be their termination letter to be.  The sheer number of people who want to classify at bank feed matching has to be staggering, and unwilling to fix it has to have someone's name on it.