As with others I was forced to move to Online, though I greatly dislike the business model of subscriptions unfortunately there is no option these days.
Long story short the migration was terrible as there were a tremendous number of incorrect transactions, duplicates...... that were brought into the online system. This would not have been so bad if the software was able to move quickly. We are in our 3rd month and it is getting worse not better as the further we dig into reports the slower it gets.
We are REALLY struggling with the following:
1. The software, both Online and the Desktop app are INCREDIBLY slow, between clicks is often 5-10 Seconds of watching the green dots spinning on the loading screen. I have tried Private mode in the browser, cleared cache, service at all our location is full Gigabit speeds nothing that found in the guides offered any help. I will say the the online browser is better than the Desktop App but the flow of the App is much more intuitive.
There are a number of things that are terrible to navigate due to the slow speeds. At this point I would be willing to pay an extreme amount to correct this as the product is currently costing tremendous amount of time for our company.
a. We use Reports daily such as P&L or Open Invoices, then will drill down to view subsequent transactions to find issues with incorrect classification, amounts.... Clicking on a link would open a new window and I could quickly go back and forth between transactions allowing for corrections and modifications. With the huge delays between clicks.
b. That I can find one can no longer scroll through Invoices, Payments, Bills. This is a key feature to review a weeks, months, years invoices, purchase transactions and all others. The load time between each increases the time needed to review a large number of transactions substantially. A quick comparison is reviewing 100 Credit Card Transactions, I spent 15 seconds per transaction to open and review that would take before that would be 25 min, using the best of speeds using the Online version this adds 15-30 seconds that adds which doubles or triples the time to the review. Over the course of the year this adds up to substantial amount of time wasted.
I am hoping there may be some customizations that might make our work flow faster, we cannot continue like this.
These might be picky but the Reconciliation feature for an account is a big miss. There is no longer a place to enter interest, that one took me a long time to figure out. With a business like ours the displayed list of transactions is not compact or easy to follow. We will have as many as 500 transactions per month and it has been very difficult with the new package to track down errors.
