Neither option worked.  I have tried running that report before and filtering down and the names of inactive customers do not appear on the filter list.  

I tried the private browsing as well and they are not there either. 

Due to the fact that we retain customers when they change ownership and set them up as new accounts in our system, we cannot make inactive customers active again.  Too confusing for billing. 

This should be a simple report I can run.  It is mind boggling to me that I can't run a simple report with inactive customers.  

This is for a year to year sales comparison and I would like to use it for this function, but looks like I need to find some other program that can do it for me.