all the answers you are getting from QBO are AI generated answers and not a real person.  No one in the company cares about the issues we as customer have, they just want to keep raising your monthly subscription fees, try selling you other products to generate more revenue, etc. 

I have received all of the same responses you have for more than four years and not a thing has changed to help any issue reported.  But with every automatic update you will find the way you did things the day before is no longer the same and you spend more time adjusting to their new crap than you spend on running your own company. 

This is by far the WORST SOFTWARE EVER WITH THE ABSOLUTE WORST CUSTOMER SERVICE!!!  Everything I said in 2020 still stands and it was happening long before that.  But they deleted my reports and I had to start a new thread.  I guess they didn't like the negative evaluation of their high priced inadequate software and personnel. (developers included)