I have had horrible customer service experiences with Quickbooks and they just don't care.  I was on the phone with Ruby and MaLora for four hours. yes you heard me four hours.  I was tyring to work through a returned check.  Neither could help.  Four hours of push that button, delete this transaction, and I just don't know.  They have our books so messed up, all over a $312 return payment.  How do you take legal action for their inability to support the product they sell.  After four hours I had to be done as I was just totally overwhelmed.  

In addition Ruby took a personal call to reschedule a doctors appointment because she moved to Detroit.  Do you think I wanted to hear her reschedule her doctors appointment and I had to accomedate her personal call because it was important.  What about my time!  

Again four hours no resolution and a wasted day.  I can't be the only one.