It's never easy when the tools you rely on aren't working as expected. Let's get you back on track as quickly as possible.
When you reset your app data in the QuickBooks Online Desktop app, it will lead to the loss of any customized menu settings you have configured. This action essentially restores the app to its default state, which means all personalized settings, including your customized menus, will be removed.
Also, I want to reassure you that we are diligently looking into the issue with batch transaction imports. In the meantime, I suggest contacting our Customer Care Team. They can add you to the list of users affected, ensuring you receive timely email updates as soon as a resolution is found.
Here's a step-by-step guide on how to contact us:
- Go to the Help menu and select the Search tab.
- Next, click Contact Us.
- Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
- Lastly, pick either Start a Chat or Get a Callback to start connecting with them.
For more info on using the QuickBooks Online desktop app, check out this article: Download and use the desktop app in QuickBooks Online.
For future use, here's a guide on generating reports to obtain a quick overview of your business transactions: Run a report in QuickBooks Online.
I appreciate your patience as our dedicated product engineers work diligently toward a solution. If you have any further questions or need assistance adjusting settings to suit your workflow or importing transactions into QuickBooks, please don't hesitate to reach out.
