I appreciate that several people gave tried to answer the question.  However, I am an accountant using QBO to do all of the bookkeeping and accounting for 8 years and QBO support often does not understand the question we are asking because they do not know what we do, they only know how to use the software.

QBO absolutely does not currently have a way to form a CONTRA account and the support people answering do not understand what that is so they think they are answering the question but they are not.  I have had to find some different ways to do things to get them to show up on financial statements to reflect the data how I need it to.

Not one answer here tells how to make a CONTRA account.......we already know how to add new accounts to the COA.  There is no option to form a CONTRA account.

Appreciate your time but sometimes just say you don't know and you will try to find out.  I would appreciate that as an answer much more than giving me simplistic instructions for using software to formulate financial data not just simply how to navigate around the software.  Hopefully in the future QB will work with professionalsthat work daily in the accounting industry to further improve this software.