This is not the experience we aim to provide, Intermark. We always prioritize ensuring every aspect of your work is handled efficiently. I'll connect you with the appropriate support team to assist you further.
In QuickBooks Online, labor costs are tracked using hourly costs or payroll expenses. The calculation will be based on timesheets associated with the project.
I acknowledge you've already reached out to our support team. However, I recommend contacting them again, as the issue persists with closed and new jobs. They can conduct a detailed analysis of why labor costs are not aligning as expected when reports are generated from different areas to provide the most appropriate fix.
Here's how:
- Click (?) Help and choose the Search tab.
- Select Contact Us, then pick Ask about something else.
- Enter your concern in the designated box and hit Continue.
- Determine how you would like to talk with an expert: Start a chat or Have us call you.
Additionally, please consider checking their support hours to connect with them accordingly.
Moreover, you might want to delve into this article for guidance on modifying your reports to get the specific information you need: Customize reports in QuickBooks Online.
Should you have more inquiries about how labor costs are calculated, we're just a message away here in the forum. We’re here to assist you with using QuickBooks Online and handling related tasks.
