Quickbooks Online, at some point in August or Sept 2024, suddenly changed the way they apply labor costs in their project profitability software. ALL projects were changed - even projects that were previously closed from prior years. Basically, labor costs were removed. It makes no sense.

I called their help center and the agents either didn't speak enough English to communicate or had no idea what I was talking about. The last agent admitted to not using Quickbooks Online and was just regurgitating the possible tests off of a help database. If you go to the reports page and search for the job cost reports, you will see that the jobs suddenly include those costs, but if you go into the individual projects, those costs are missing, so you get different results from the same reports in two different places.  The agent I spoke with wanted me to set up a new job and put a bunch of stuff in and run a payroll to see if it was still happening. It was happening already with my new jobs, so I said that was a useless exercise. I was labeled as uncooperative and was no longer assisted.

I'll keep calling in the hopes that I get someone that is competent enough to have actually use the software as a accountant and understands the problem.