This is not what we want you to go through, David. I appreciate your effort in trying to resolve the issue of incorrect email addresses in the client profile when managing projects. I'm here to help you out.
We aim to help you have a better experience with our products and services. While I understand you have already contacted our support team, I encourage you to contact them again.
They possess the resources and tools needed to investigate the root cause of this issue and can report any bugs directly to our developers. Specifically, you can ask them to look into this matter for a potential fix.
For your convenience, here are the detailed steps to contact support:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field. Hit Continue.
- Click the Chat or Callback option.
Additionally, you can refer to this article for more guidance: QuickBooks Online Support.
Furthermore, I recommend checking out the following article, which provides steps to personalize invoices in QuickBooks.It will help your documents stand out and create a lasting impression on your customers: Customize invoices, estimates, and sales receipts in QuickBooks Online.
I appreciate your patience and understanding as we continue to improve our product. Please let me know if you need further help managing projects or anything else in QBO. I'm here to keep helping.
