I appreciate you for noticing those open invoices are showing as paid. This can lead to inaccuracies in your totals and affect your financial assessments, so we want to get those fixed as soon as possible. Let’s explore this matter further to uncover the reasons behind it and ensure your reports accurately represent the true status of your transactions, Jim.

In QuickBooks Online (QBO), when invoices are left unsettled, their status remains classified as Unpaid. To effectively track these transactions, it's important to set the Accounts Receivable (AR) Paid option in the report specifically to reflect only unpaid invoices.  

To do this, let's begin by generating a Transaction List by Customer report and customizing it by including the A/R Paid column, which allows you to see the status of each invoice related to that customer.

Here's how:

1. Go to the Reports menu.
2. Enter Transaction List by Customer in the search bar.
3. In the upper-right corner, hit Customize report, then proceed to Columns.
4. Tick the A/R Paid box to add an extra column, in the Reorder section, then click the X icon.
   
   

    

Once done, you can also pull up the Open Invoices report to compare the two reports. This comparison will help you identify any discrepancies and ensure that all unpaid invoices are accurately accounted for.

Furthermore, here are some resources that can assist you in creating customized sales forms and preserving your report settings for future reference:

• Customize invoices, estimates, and sales receipts in QuickBooks Online.
• Memorize reports in QuickBooks Online.

The status of your invoices is essential for maintaining your business's financial health. Please know that I'm always here to help you. If you have further questions or encounter any challenges while navigating your reports, don’t hesitate to reach out. We’re here to support you.