Thanks for chiming in this thread, Ornalux.
As the issue persists despite performing the troubleshooting steps, I recommend reaching out to our support team. They have the tools to check your account and ensure your invoices are deposited correctly. I'd gladly guide you through the steps to connect with them.
Here's how:
- Log in to your QuickBooks Online account.
- Click the Help (?) icon.
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more information, you can check out this article for detailed steps: Get help with QuickBooks products and services.
Moreover, when the customer makes a payment on the invoice, you need to record the payment in QuickBooks.
Ensuring you achieve your goals is our priority, and I’m here to help you with any invoice management needs in QuickBooks Online. I look forward to offering you the support you require.
