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If QuickBooks doesn't automatically prompt you with the billable expense in the right panel, let's check the Suggestions section. Follow the steps below to reach the Suggested transactions page.
If the menu isn't visible on your end, you'll need to go through some troubleshooting steps to isolate a browser-related cause. To do this, open your QuickBooks Online account in a private browser and check if the suggested transactions appear. If they do, you'll need to clear the cache of your regular browser. You can also use other supported browsers.
If the suggested transactions still don't appear after troubleshooting cache-related issues, I recommend checking the details of your billable expense and invoice to ensure they're linked together.
Feel free to skim through these articles for more information on the topics above:
Then, you may want to check out this article on accepting your customers' payments online: Receive and process payments in QuickBooks Online with QuickBooks Payments.
It's my goal to help you do your tasks in QuickBooks Online with ease, Dawn. If you have any other invoicing concerns, leave a reply below. I'm just one post away.