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I appreciate your prompt response, Laura. I'll connect you to the appropriate support to determine why your invoice isn't visible.
Let's start by logging in to the incognito window and check if this is a browser-related problem. Once logged on and still encountering the same error, I recommend using another browser as an alternative. To save you time, you can use the following keyboard shortcuts:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge and Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
However, if the issue persists, I suggest contacting our Customer Support team so they can investigate it through screen sharing and provide you with the best solution for your needs.
Here's how:
- Sign in to your QuickBooks Online (QBO) account.
- Select (?) Help.
- Use the Search field to enter your inquiry and search for Help articles, or:
- Select Contact Us, then select a topic to connect with the right expert.
Check this article for detailed information about support hours and contact numbers: QBO Support.
Moreover, you can check these articles and learn how to reconcile and run basic reports to ensure accuracy in your account:
I'm always available in the thread if you have additional questions about matching your transactions in QBO. Have a good one.